Softie Notes

When will I receive my products?
BunnyKnocks is committed to ensuring that every product you order meets our high-quality standards. Once you place an order, we take great care to inspect, pack, and hand over the requested products to our reliable delivery partners. Our delivery partners will make every effort to promptly deliver your package to you. If there are any issues with delivering to your address, they will get in touch with you to resolve the matter.

You must provide accurate and complete information when placing an order or creating an account.
You must not use the website for any fraudulent, illegal, or unauthorized activity.
You must not copy, reproduce, or misuse any content, images, designs, or materials from our website.
You are responsible for maintaining the confidentiality of your account details and password.
How will my items be packaged?
Each product leaving our facility is treated with meticulous attention to detail. We securely package our products in boxes, which are sealed with a protective plastic layer. Additionally, every item is carefully wrapped in bubble wrap to ensure its safety during transit. For delicate items, we take extra precautions by providing additional layers of bubble wrap to secure them effectively.

How can I track my order after shipping?
Once your order is dispatched, you will receive an email notification containing your tracking number and the name of the courier company responsible for delivering your order. The tracking information will become active once your package leaves our warehouse.

What is the estimated delivery time?
We aim to dispatch orders within 1–5 business days, excluding Sundays and public holidays. During sale periods, dispatch times may experience slight delays due to the increased volume of shipped products.

Prepaid Orders: 7–10 working days
Cash on Delivery (COD) Orders: 10–12 working days
Note
Please share the OTP only after receiving the parcel and do not accept the order if the package is torn or damaged.

At BunnyKnocks, we are dedicated to delivering your orders promptly and securely while maintaining the quality standards we are known for. If you have any further questions about our shipping process, feel free to contact our customer support team.

At BunnyKnocks, we carefully pack every order with love and make sure your products reach you in the best condition. If you receive a damaged, defective, or incorrect item, we are here to help.

Eligibility for Return

Returns are accepted only if the product received is damaged, defective, or different from what you ordered. To be eligible for a return, the item must be unused, unopened, and in its original packaging with all tags, labels, and accessories intact.

• The product must be unused and in original condition.
• The item must be returned with original packaging, tags, labels, and accessories.
• A return request must be raised within 48 hours of delivery.
• Clear photos or an unboxing video may be required as proof.
• Items damaged due to misuse, mishandling, or normal wear and tear are not eligible for return.

Non-Returnable Items

For hygiene, safety, and customization reasons, certain products cannot be returned once delivered.

• Products that have been used, washed, altered, or damaged after delivery.
• Personalized, customized, or made-to-order products.
• Gift cards, mystery boxes, sale items, and clearance products.
• Items without original packaging, tags, or accessories.
• Products returned without prior approval from our support team.

How to Request a Return

To request a return, please contact our support team within 48 hours of receiving your order. Share your order number, registered contact details, reason for return, and clear images or video of the product.

• Email or message us with your order details.
• Mention the reason for your return request.
• Attach clear photos or an unboxing video showing the issue.
• Our team will review your request and guide you through the next steps.

Return Pickup and Shipping

Once your return request is approved, we will share the return instructions with you. In some locations, reverse pickup may be arranged. If reverse pickup is not available, you may be asked to ship the product back to us.

• Return shipping instructions will be shared after approval.
• The product must be packed securely to avoid damage in transit.
• Shipping charges may be applicable unless the return is due to a damaged, defective, or wrong product.
• BunnyKnocks will not be responsible for damage caused due to improper return packaging.

Refund Policy

After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method or as store credit, depending on the case.

• Refunds are processed only after the returned item passes quality inspection.
• Approved refunds may take 5–7 business days to reflect in your account.
• Shipping charges, COD charges, and gift wrapping charges are non-refundable.
• Refunds for prepaid orders will be issued to the original payment method.
• For COD orders, refunds may be processed through bank transfer or store credit.

Exchange Policy

Exchanges are subject to product availability. If the requested replacement item is not available, we may offer store credit or a refund as applicable.

• Exchange requests are accepted only for damaged, defective, or incorrect items.
• The replacement product will be shipped after inspection of the returned item.
• If the same product is unavailable, an alternative product or store credit may be offered.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be treated as per the return policy.

• Cancellation requests must be made before dispatch.
• Once shipped, the order cannot be cancelled.
• If prepaid cancellation is approved, the refund will be processed to the original payment method.

Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We recommend recording an unboxing video when opening your package to help us resolve the issue quickly.

• Share your order number and contact details.
• Send clear images or an unboxing video of the product and packaging.
• Keep the product unused and in its original packaging until the issue is resolved.

Contact Us

For return, refund, or exchange-related queries, please contact our customer support team. We will be happy to assist you and resolve your concern as quickly as possible.