Frequently Asked Questions

Easy peasy! Add your favourite kawaii finds to the cart, head to checkout, and pick prepaid (UPI, credit/debit card, netbanking, wallets) or Cash on Delivery. You'll receive an order confirmation on email and WhatsApp within minutes.

Yes — as long as your order hasn't been packed yet. Email us at hello@bunnyknocks.com or DM us on Instagram with your order ID within 4 hours of placing the order and we'll do our best to make changes.

Absolutely. We send confirmation via email and WhatsApp the moment your order is placed, plus shipping and out-for-delivery updates as it travels to you.

Check your spam/promotions folder first. If it's still missing after 30 minutes, write to hello@bunnyknocks.com with the email or phone number you used at checkout and we'll dig it up for you.

• Metros: 2–5 working days
• Non-metro / smaller cities: 4–7 working days
• Remote areas: 7–10 working days

Orders placed before 2 PM IST on working days are usually dispatched the same day.

Yes — we deliver to every serviceable PIN code across India. If our courier partners can't reach you, we'll let you know within 24 hours and refund the order in full.

Shipping is free on prepaid orders above ₹799. A small flat fee is charged on smaller carts and on COD orders — it'll show up at checkout before you pay.

Once your order is dispatched, you'll get a tracking link via email and WhatsApp. You can also log into your bunnyknocks account to see live status anytime.

We currently only ship within India. International shipping is on our wish-list for the near future — sign up to our newsletter to be the first to know when we go global! 🌏

Yes! COD is available on most serviceable PIN codes for orders up to ₹3,000. A small COD handling fee is added at checkout.

COD may be unavailable if the cart total is over ₹3,000, the delivery PIN code isn't serviceable for COD, or there have been past failed COD deliveries on your phone number. Switch to prepaid for guaranteed delivery and zero handling fees.

Our courier partners follow a no-open-delivery policy, but we offer easy returns within 3 days if the product doesn't meet your expectations. See the Returns section below.

You can request a return or exchange within 3 days of delivery. The product must be unused, unwashed, and in its original packaging with all tags and freebies intact.

To raise a request, email us at hello@bunnyknocks.com with your order ID, photos of the product, and the reason for return.

• Hampers, gift sets and customised items
• Innerwear, socks, and other intimate accessories (for hygiene reasons)
• Items marked as Final Sale
• Products damaged due to misuse

If you'd like a different size or colour, simply mention it in your return request. We'll arrange a reverse pickup and ship the new variant once we receive the original (subject to stock availability). Exchanges are free of charge.

We're so sorry! Please email us at hello@bunnyknocks.com within 48 hours of delivery with your order ID and a clear photo/video of the issue. We'll arrange a free replacement or full refund right away.

We accept UPI (Google Pay, PhonePe, Paytm, BHIM), credit and debit cards (Visa, Mastercard, RuPay, Amex), netbanking, popular wallets, and Cash on Delivery on eligible orders.

100%. All payments are processed via PCI-DSS compliant gateways with end-to-end encryption. We never store your card or UPI details on our servers.

• Prepaid orders: 5–7 working days to reflect in your original payment method
• COD orders: 3–5 working days as a UPI/bank transfer once you share your details

Yes — choose store credit and you'll receive a 5% bonus on top of your refund value. Store credit is valid for 12 months and can be used on any future order.

Always. Every item is curated and quality-checked by our team. Our soft toys are stuffed with hypoallergenic fibre, accessories use BPA-free, food-grade materials wherever applicable, and our jewellery is nickel-free and skin-friendly.

Spot-clean with a damp cloth and mild detergent. For deeper cleaning, hand wash in cold water and air dry away from direct sunlight. Avoid the washing machine and dryer to keep them extra fluffy for longer 🐰

Wipe with a soft, slightly damp cloth. Avoid soaking in water or using harsh chemicals — they can dull the colours and finish over time.

Yes! All bunnyknocks watches come with a 6-month manufacturer warranty covering movement defects. The warranty does not cover battery replacement, water damage, or wear and tear from regular use.

Hit the Notify Me button on the product page and we'll email you the moment it's restocked. Most popular items are back within 2–3 weeks.

Yes! Pick from our ready-made hampers or build your own using our Build-Your-Gift tool. We can also add a free handwritten note for special occasions — birthdays, anniversaries, rakhi, festivals, you name it!

Absolutely. Just enter their address as the shipping address at checkout. We never include the price/invoice inside the package — it's emailed only to the buyer.

Yes, we love bulk love! We offer special pricing, custom branding, and logo printing for corporate gifting, weddings, and events. Email us at hello@bunnyknocks.com with your requirement and we'll send you a quote within 24 hours.

Our minimum is 25 units per design for corporate gifting. For weddings and events, we can work with 10+ units depending on the products selected.

Nope! You can checkout as a guest. But creating an account lets you track orders, save your wishlist, earn loyalty points, and check out faster next time.

Visit our Find a Store page to see all our offline locations across India. We're growing fast — drop by and say hi! 🐇

Online orders need to be returned via courier so our system can track the refund. But you're always welcome to walk into our stores to exchange or get help — our staff will be happy to guide you.

Follow us on Instagram @bunnyknocks, subscribe to our newsletter at the bottom of any page, and turn on notifications in your account to never miss a kawaii drop or sale!